Customer Service Representative

Job Description:

Customer Service Representative

University of Chicago Medicine

This position is located in Darien, IL

: Darien

: Full-Time / First-Shift / 8-Hr Shifts
Job Summary:

Responsible for call processing related to the scheduling of health related services and dissemination of health information promoted through the UCMC Healthlink call center. The referral counselor is expected to devote 90% of his/her time to processing inbound and outbound telephone calls.

Job Qualifications:

  • High School degree or equivalent required.
  • Three to Five years in a physician referral program preferred or equivalent experience.
  • Basic working knowledge of the Medical Center, its clinics and Weiss Hospital.
  • Comfort with Windows based computer applications required. Experience with market standard physician referral oriented database software preferred.
  • Ability to type at least 50 words per minute required.
  • Broad knowledge of medical terminology required.
  • Bilingual preferred -Outstanding customer service, interpersonal skills required. Communicates well and utilizes excellent listening skills and telephone etiquette. Works cooperatively with others.
  • Ability to prioritize and perform multiple duties in an often-fast paced environment.

Why Join Us

We ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment with patients and with each other. We re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you d like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we re doing work that really matters. Join us. Bring your passion.


Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront.

University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at:www. uchospitals. edu/jobs

The University of Chicago Medical Center is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

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